We are committed to providing quality customer service under our Customer Service Action Plan. This Action Plan addresses the twelve customer service principles included in the Delivering Better Government programme objectives as set out in the Programme for Prosperity and Fairness. The twelve principles are:

• Quality service standards
• Timeliness and courtesy
• Choice
• Information
• Better co-ordination
• Consultation & Evaluation
• Complaints & Appeals
• Official languages
• Equality/diversity
• Physical Access
• Internal customers

Download the Combat Poverty Agency's Customer Charter:

Social Inclusion Division Gandon House Amiens Street Dublin 1	Tel: 353 1 704 3284	mail: socialinclusion@welfare.ie web: www.combatpoverty.ie
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