The Combat Poverty Agency is committed to providing quality customer service under our Customer Service Action Plan. This Action Plan addresses the twelve customer service principles included in the Delivering Better Government programme objectives as set out in the Programme for Prosperity and Fairness. The twelve principles are:

• Quality service standards
• Timeliness and courtesy
• Choice
• Information
• Better co-ordination
• Consultation & Evaluation
• Complaints & Appeals
• Official languages
• Equality/diversity
• Physical Access
• Internal customers

Download our Customer Charter:

Combat Poverty Conyngham Road Islandbridge Dublin 8	Tel: 353 1 670 6746 Fax: 353 1 670 6760	mail: info@combatpoverty.ie web: www.combatpoverty.ie
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